Please note, to enrol on an apprenticeship you must be working in a relevant sector for at least 16 hours per week. If you are not currently employed, you can view our apprenticeship vacancies here. You do not need to be employed to apply for these and new vacancies are added regularly.
Administration Assistants play an important role in supporting the day-to-day functions and operations of an organisation.
The role can be found across businesses of all sizes and within almost every sector, including the public, private and third sectors. This makes the skills developed through the apprenticeship highly transferable and provides learners with a strong foundation for future career progression.
Administration Assistants are responsible for completing routine administrative tasks under supervision and following established organisational procedures. Their work may include communicating with customers and colleagues, processing information, maintaining records, updating databases, supporting meetings and events, managing diaries and booking systems and producing documents.
Throughout the apprenticeship, learners will develop the practical administrative, digital and communication skills required to become an effective member of a professional team.
Learners will also develop an understanding of confidentiality, data protection, workplace security, equality and inclusion, sustainability and professional working practices.
Throughout the apprenticeship, learners will develop the knowledge, skills and behaviours required to work confidently and effectively within an administrative environment.
Areas of learning include:
This apprenticeship is ideal for individuals beginning their career within administration or business support and looking to develop a broad range of transferable workplace skills.
It is suitable for learners working in an administrative role where they are able to complete routine tasks under supervision and provide support to colleagues, customers and other stakeholders.
As administrative skills are required across almost every industry, learners could undertake this apprenticeship within organisations ranging from small businesses and charities to large corporations and public sector organisations.
Typical job roles may include:
Learners must be employed within a suitable administrative role that provides opportunities to develop and demonstrate the knowledge, skills and behaviours required by the apprenticeship standard.
For apprentices starting this standard from 1 August 2026, government apprenticeship funding is available to learners who are aged 16 to 24 when they begin their apprenticeship.
English and maths requirements will be assessed and supported in line with current apprenticeship funding rules.
The Level 2 Administration Assistant Apprenticeship typically takes 12 months to complete.
Throughout the programme, apprentices will combine structured training with practical workplace experience, allowing them to develop their knowledge while applying their learning directly within their day-to-day role.
The apprenticeship has a minimum requirement of 278 training hours, subject to the individual learner’s prior learning and experience.
At the end of their training, apprentices will complete an independent apprenticeship assessment designed to confirm that they can perform competently within the Administration Assistant occupation.
Assessment covers five key areas:
Learners will demonstrate their ability to use organisational systems and software to process, secure, maintain and share information accurately while following relevant legislation, confidentiality requirements and organisational procedures.
Learners will demonstrate how they plan, organise and complete administrative tasks using appropriate systems, processes and time management techniques while maintaining accurate records and meeting required standards.
Learners will demonstrate effective written, verbal and digital communication skills and their ability to build and maintain professional working relationships with different stakeholders.
Learners will demonstrate their understanding and application of relevant legislation, organisational policies, workplace security and risk management procedures.
Learners will demonstrate professional workplace conduct, self-reflection and continued professional development alongside an understanding of ethical, inclusive and positive working practices.
The apprenticeship assessment uses the following grading outcomes:
Successful completion of the Level 2 Administration Assistant Apprenticeship provides learners with a strong foundation of transferable business and administrative skills that can support progression into a wide variety of roles and sectors.
Learners may choose to progress onto higher-level apprenticeships or specialise within a particular area of business.
Potential progression routes include:
The broad skills developed through this apprenticeship can also support progression into areas including finance, compliance, marketing, human resources, customer service, data and operations.
At Professional Training Solutions, we work closely with apprentices and employers to ensure training is relevant to both the learner’s role and the needs of their organisation.
Our experienced tutors provide ongoing guidance throughout the apprenticeship, helping learners develop practical administrative skills, professional confidence and the ability to apply their learning effectively within the workplace.
We understand that every learner is different, which is why additional learning support and reasonable adjustments can be provided where required to help learners successfully progress through their programme.
